Frequently Asked Questions

We strive to use locally produced and organic ingredients where possible, with a focus on fresh, natural and quality ingredients – real unsalted butter, organic eggs, vanilla bean extract and dark chocolate with a minimum 70% cocoa content.

Our cakes and biscuits have basic starting prices (see below) The price of our cakes depends on the design you chose. Flowers, figures and decoration are all priced separately in relation to their complexity.

Simple cupcakes (sprinkle included) – £2.50 each (mini £1.50 each)
Decorated cupcakes from £3.50 each
Celebration cakes from £6 per portion
Naked cakes from £4 per portion
3D cakes from £9 per portion
Shaped novelty biscuits from £2.50 each

Payment in full is required a full three weeks prior to the scheduled collection or delivery date of all orders. A 50% non-refundable deposit will be required at the time of ordering along with a signed contract to officially book your date.

Orders with a shorter lead time (less than three weeks) must be paid in full at the time of booking.

We are not responsible for you not having a cake supplied by Estrele Cakes if you fail to complete all payments and deposits required prior to the event by the deadlines specified.

The date of your final payment is the final date for any changes of size, style or flavours of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

Please get in touch with us via the enquiry form, or by email with your event details, flavour options and design ideas.

We offer a personal cake consultation and tasting for orders over £500.00. There is a £30.00 consultation fee payable in advance*.

During the consultation you will be able discuss your ideas and design, as well as taste our different flavours. Together we will work out the best option for your wedding or event.

Once everything is approved, a deposit of 50% is required in order to secure a place in our diary. Please note that your order will not be confirmed until the deposit is paid.

* Please note, this is a non-refundable fee of £30.00 for the consultation which will be deducted from the cost of your cake when ordered. Consultation fees are paid for in advance of the consultation to confirm the appointment.

It is always better to cater for just under your amount of guests due to no-shows, diets, allergies etc. However we have had plenty of clients who order extra in order to be able to offer second slices to guests, have it for breakfast or tea for the rest of the week, or simply to be able to have a bigger cake with a larger selection of flavours for the guests. We have even made cakes for events that were simply for show and were not made to feed everyone.

Your order is important to us If you have any queries or need to make any changes to an order please contact us immediately. Alterations and amendments must be submitted in writing. Your order is important to us and we will endeavour to make alterations, where possible, dependant on the design and amount of notice given. We will let you know its effect on the price and any agreed timetable. Accepting any alterations is at our discretion. Alterations requested less than 6 weeks before completion may be subject to a surcharge.

We offer a cake stand hire. A hire fee and security deposit will be required in advance. Stands must be returned undamaged within 3 days of your celebration date to receive your deposit back.  We can also offer a pick up service for all cake stands for an additional charge (dependant on your location).

Orders that are collected from Estrele Cakes will be boxed up for transportation and instructions on how to transport and care for your cake will be provided. We highly recommend you check your wedding insurance covers cake damage if you choose to collect your cake.

A signature will be required to confirm the safe receipt of the cake or products. Estrele Cakes cannot be held liable for any damages that may occur to the cake or products once this has been signed.

Nationwide delivery and set up is available upon request for a predetermined fee. We will work with your venue and organiser to ensure that everything is set-up correctly on the day of your celebration.

We also have a select number of dates and availability for collection from Milan or delivery throughout Italy.

A signature will be required to confirm the safe receipt of the cake or products. Estrele Cakes cannot be held liable for any damages that may occur to the cake or products once this has been signed.

Please discuss any allergies or special dietary requirements with us before making payment. We offer various dietary options, however, our products are not suitable for those with allergies as our kitchen handles milk, eggs, wheat, nuts and other allergens.