Returns
Returns are only accepted for goods which arrived damaged or are sent in error. If you find your order damaged or you have received the wrong product please contact me immediately. Depending on the condition I will offer to re-send the items or exchange them. As my biscuits, cakes and chocolates are perishable and custom made goods I do not offer refunds in any other circumstances.
Corporate Orders policy
All orders are to be paid in full upon confirmation. Production will not start until payment is received, so late payment may affect delivery dates. If you wish to cancel your order, please note the following points. If an order is cancelled more than 60 days in advance of the agreed dispatch date, a 90% refund will be offered. If an order is cancelled between 60 and 30 days in advance of the agreed dispatch date, a 50% refund will be offered. Unfortunately we are unable to offer any refund if the order is cancelled with less than 30 days’ notice before the agreed date of dispatch.
Delivery (UK only)
Most of my deliveries are handled by Royal Mail, who advise that First class delivery can take between one to two working days. 95% of Royal Mail parcels arrive the very next day but some can take an extra day and therefore is not a guaranteed service. Unfortunately I am not able to take responsibility for any delays on their part. But if there are any problems, I will always do my best to help resolve any issues. Royal Mail categorises a parcel as ‘lost’ if it still hasn’t been delivered after 15 working days. If your parcel has still not arrived after this time, we’ll happily offer you a refund or send your parcel out again, completely up to you.
Personal Messages & Personalisation
I reserve the right not to send a message or personalisation that may contain offensive and/or inappropriate content.
Contact us at {email} for questions related to refunds and returns.
Discount Code
I reserve the right to withdraw our discounts at any time.